REPLACEMENT & COMPLAINT
The terms of this return policy apply to all customers who purchase products from Beauty Pro Shop at the online store at www.beautyproshop.se
You must inform us within 24 hours of delivery if you receive damaged products or if the order is incorrect.
Products you received by mistake can be returned. Provided that we receive them in perfect condition and within 5 working days after we have delivered the products to you, we will credit your order. For hygiene reasons, we cannot credit you for any opened product.
Should the packaging be damaged upon delivery, DO NOT RELEASE IT. Please mark it "REJECT AS DAMAGED" and ask that the package be returned directly to us.
All damaged or defective products that are returned are tested by us upon receipt.
If it turns out that any product is not damaged or faulty, it will be returned to you and you will be charged the cost of shipping.
If it turns out that any product is damaged or faulty, we will reimburse the cost of that product in full in the same way as you paid.
You are responsible for the shipping and packaging costs of returning the products to us for any reason, except when we have agreed to pay for such costs.
Your statutory rights are not affected.
RETURN YOUR ORDER
If you want to return any product, please contact us at firstname.lastname@example.org first.
Make sure you include your individual return reference when returning your items.
Make sure the returned items are adequately packaged. We do not take responsibility for returned products that are lost or damaged during transport. It is recommended that you use track transmission.
If the above procedure has not been followed correctly, we reserve the right not to process the returns.